Contact information

At Pawlagom, we love hearing from fellow pet lovers! Whether you have a question about our handmade woolen beds, need help tracking an order, or want to discuss a unique Custom Order color for your furry friend, we are here to help.

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💬 1. Message Us Directly (Fastest Response)

If you are browsing our shop right now, the easiest way to reach us is to send a direct message.

• Simply click the "Convo Us" or "Contact Seller" button on our store platform.

• We actively monitor our inbox and usually reply within [Insert timeframe, e.g., a few hours / 24 hours], Monday through Friday.

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📧 2. Email Support

For wholesale inquiries, order updates, or general questions, feel free to drop us an email at:

• Email: support@pawlagom.store

• Please include your Order Number in the subject line if you are reaching out about an existing purchase so we can assist you quickly.

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📍 3. Studio Location

Our cozy premium pet beds are meticulously designed and hand-knitted locally in Poland.

• Origin: Poland, European Union (EU)

• Please note: Our studio is not open to the public for retail shopping, as everything is handcrafted to order and shipped directly to your home.

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🕒 Business Hours

• Monday – Friday: 9:00 AM – 5:00 PM (CET)

• Saturday – Sunday: Closed (spending time with our own pets!)

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🐾 Connect with the Pawlagom Community!

Follow us on Instagram/TikTok @Pawlagom to see behind-the-scenes crafting videos, new color launches, and adorable photos of our happy customers curling up in their woolen beds!